# Android app has crashed twice

**URL:** <https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034>\
**Category:** Bug Reports\
**Tags:** android-app\
**Created:** [January 14, 2022, 1:17am UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034 "2022-01-14T01:17:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jrsweet](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/jrsweet/32/10091_2.png) [@jrsweet](https://forum.inaturalist.org/u/jrsweet)\
**Post date:** [January 14, 2022, 1:17am UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034/1 "2022-01-14T01:17:54Z")

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Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

**Platform** (Android):

**App version number** , 1.25.12 (527)

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<div class="post-metadata">

**Author:** ![jrsweet](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/jrsweet/32/10091_2.png) [@jrsweet](https://forum.inaturalist.org/u/jrsweet)\
**Post date:** [January 14, 2022, 1:30am UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034/2 "2022-01-14T01:30:08Z")

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My app has been corrupted somehow. I deleted it and reinstalled but problem returned.

I take a photo, click OK, and it stays in camera mode, no way to process the observation. Same thing for a sound recording, just stays in recorder mode. Must restart phone to get out of it, then the OB is lost.

After reloading the app it worked for a few days but it would upload an OB as soon as I made it, not waiting for me to edit the pic or choose a species. Now it is back to square one, totally nonfunctional. I don’t know what to do next or what additional info I might be able to submit.

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**Author:** ![pisum](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@pisum](https://forum.inaturalist.org/u/pisum)\
**Post date:** [January 17, 2022, 3:27am UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034/3 "2022-01-17T03:27:07Z")

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if you haven’t already, you should probably generate log files from the App, and send them to iNat staff. here’s another post that includes instructions on generating the log files: [https://forum.inaturalist.org/t/android-app-not-saving-observation-properly/410/4](https://forum.inaturalist.org/t/android-app-not-saving-observation-properly/410/4).

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<div class="post-metadata">

**Author:** ![jrsweet](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/jrsweet/32/10091_2.png) [@jrsweet](https://forum.inaturalist.org/u/jrsweet)\
**Post date:** [January 19, 2022, 9:36pm UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034/4 "2022-01-19T21:36:45Z")

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Thanks Pisum, I didn’t know about the log files. I have sent in the data for the past couple weeks, which should cover several of the malfunctions, then I cleared the log file to restart with a clean slate. I made one ob today and that processed normally. I’ll watch it closely for awhile.

I used the link above to learn about sending the log file. It contains one error: referring to the Settings tab instead of the About tab. I solved the other issue noted in my initial post — posting obs instantly instead of waiting. That is a setting that must have been changed when I reinstalled the app.

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**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\
**Post date:** [October 27, 2023, 5:25pm UTC](https://forum.inaturalist.org/t/android-app-has-crashed-twice/29034/6 "2023-10-27T17:25:24Z")

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Our crash logs store reports by device - which device are you using?