# App crashes upon launch on Android phone **URL:** \ **Category:** Bug Reports\ **Tags:** android-app\ **Created:** [April 28, 2020, 10:01pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873 "2020-04-28T22:01:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rick-uhlen](https://avatars.discourse-cdn.com/v4/letter/r/fbc32d/32.png) [@rick-uhlen](https://forum.inaturalist.org/u/rick-uhlen)\ **Post date:** [April 28, 2020, 10:01pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/1 "2020-04-28T22:01:33Z")
**Platform** Android **App version number** 1.18.5 \*\*URLs \*\* n/a White screen for 15-20 seconds. **If** I make it to the observations screen (where I would normally add photo observations), the app crashes as it begins auto-syncing. Have not been able to add observations via my phone for a week or two. Operation of the app seemed sketchy prior to that, but I could at least add an observation or two before the application crashed. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [April 28, 2020, 10:04pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/2 "2020-04-28T22:04:25Z")
Can you please send us log files from the app right after it crashes (and if you’re able to get it to re-open long enough)? To send log files, go to the Settings tab in the app and tap three times on the version number. You will then have the option to email the log files to [help@inaturalist.org](mailto:help@inaturalist.org). ---
**Author:** ![gcsnelling](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/gcsnelling/32/1198_2.png) [@gcsnelling](https://forum.inaturalist.org/u/gcsnelling)\ **Post date:** [April 28, 2020, 10:43pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/3 "2020-04-28T22:43:50Z")
I have been having the same issue myself. Will try to send the logs as well. ---
**Author:** ![nickcarlson](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/nickcarlson/32/5630_2.png) [@nickcarlson](https://forum.inaturalist.org/u/nickcarlson)\ **Post date:** [April 29, 2020, 12:10am UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/4 "2020-04-29T00:10:51Z")
I just deleted and reinstalled it, it’s been working fine since then ---
**Author:** ![bug\_girl](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/bug_girl/32/38067_2.png) [@bug\_girl](https://forum.inaturalist.org/u/bug_girl)\ **Post date:** [April 29, 2020, 4:22am UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/5 "2020-04-29T04:22:21Z")
Welcome to the forum! Sorry you are having difficulties. Hope it gets back to normal soon so you can keep iNatting! Thank you for being a part of the community! ---
**Author:** ![bouteloua](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/bouteloua/32/1180_2.png) [@bouteloua](https://forum.inaturalist.org/u/bouteloua)\ **Post date:** [September 26, 2020, 8:28pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/6 "2020-09-26T20:28:27Z")
Hi @rick-uhlen and @gcsnelling, are you still running in this issue? (hopefully not!) If not, we can close this report. Thanks! ---
**Author:** ![bouteloua](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/bouteloua/32/1180_2.png) [@bouteloua](https://forum.inaturalist.org/u/bouteloua)\ **Post date:** [March 28, 2021, 3:52pm UTC](https://forum.inaturalist.org/t/app-crashes-upon-launch-on-android-phone/11873/7 "2021-03-28T15:52:28Z")