# Can't upload photos from my phone camera

**URL:** <https://forum.inaturalist.org/t/cant-upload-photos-from-my-phone-camera/30942>\
**Category:** Bug Reports\
**Tags:** android-app\
**Created:** [April 9, 2022, 8:37am UTC](https://forum.inaturalist.org/t/cant-upload-photos-from-my-phone-camera/30942 "2022-04-09T08:37:34Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![cheryl394](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/cheryl394/32/12139_2.png) [@cheryl394](https://forum.inaturalist.org/u/cheryl394)\
**Post date:** [April 9, 2022, 8:37am UTC](https://forum.inaturalist.org/t/cant-upload-photos-from-my-phone-camera/30942/1 "2022-04-09T08:37:34Z")

</div>

**Platform** (Android, iOS, Website): Android, Huawei Mate 20

**App version number** , if a mobile app issue (shown under Settings or About): 1.26.9

**Browser** , if a website issue (Firefox, Chrome, etc) : Chrome

**URLs (aka web addresses) of any relevant observations or pages**:

**Screenshots of what you are seeing** (instructions for taking a screenshot on computers and mobile devices: [https://www.take-a-screenshot.org/](https://www.take-a-screenshot.org/)):

**Description of problem** (please provide a set of steps we can use to replicate the issue, and make as many as you need.): When trying to upload a new observation, I no longer have access to my photos taken on the phone camera like I used to. See screenshot. This was working fine for me until yesterday

Step 1: Click on + to start new observation

Step 2: Click on choose image

Step 3:.

 ![Screenshot_20220409_153041_com.android.documentsui](https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/2/d/2d883eb63bf92fa3ea7985855668cb72bd4c39e3.jpeg)

---

<div class="post-metadata">

**Author:** ![robinottawa](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/robinottawa/32/10111_2.png) [@robinottawa](https://forum.inaturalist.org/u/robinottawa)\
**Post date:** [April 10, 2022, 11:14am UTC](https://forum.inaturalist.org/t/cant-upload-photos-from-my-phone-camera/30942/3 "2022-04-10T11:14:41Z")

</div>

I now only add observations via the share button _from the image gallery_.

I notice you are using a browser instead of the app though. Perhaps try the app? I just tried to add an observation your way using the app and it did not get stuck.

---

<div class="post-metadata">

**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\
**Post date:** [May 18, 2022, 11:41pm UTC](https://forum.inaturalist.org/t/cant-upload-photos-from-my-phone-camera/30942/4 "2022-05-18T23:41:54Z")

</div>

The next time this happens, can you please send us log files from the Android app? To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.