Platform: W10 laptop using Google Chrome on website App version number, if a mobile app issue: N/A - seems to work on latest app Browser, if a website issue: Google Chrome URLs (aka web addresses) of any relevant observations or pages: Screenshots of what you are seeing: [image] Description o…

There’s an issue with HEIC files on at least some Windows machines, we’ll take a look.

Thank you, this would be much appreciated. For now I have switched back to JPG (Settings→Camera→Formats→Most Compatible. Please advise when this has been resolved.

@tiwane I’m getting this with a photo I took on an iPhone and tried to upload to the iNaturalist website (albeit via Windows 11 PC), so I’m not sure it’s a WIndows-specific issue. Kind of interesting tho that I was I think doing this just a couple of days ago without issue. rgds

The same issue, Galaxy S23 Ultra [image]

Same problem here, win11, edge browser [image] and yet it worked a couple of days ago, peculiar

So we looked into fixes for this and it seems like the root issue is that Windows doesn’t really support HEIC very well and there isn’t much we can do about it. Our advice is to convert the images to a format iNat does accept before adding to the iNat uploader. We’ll look into providing a better err…

On modern iphones the option to save as .HEIC or .JPG is a setting. Both formats compress the data and use a redundancy algorithm to reduce the size of file. In fact, the former format uses further compression techniques to reduce the size which usually means a reduction in quality. The issue here …

HEIC files not being permitted

Bug Reports

Topic		Replies	Views
HEIC uploads from browser still not working Bug Reports web	2	108	May 1, 2026
Support heic/heif images Feature Requests web , issue-made	15	2505	May 15, 2025
Work-around for HEIC photos on Windows 10/11 Tutorials	7	884	April 5, 2026
iPhone images (.heic) are no longer compatible w/iNat? General	19	2076	August 21, 2021
A different HEIC question General question	31	1933	August 25, 2022

HEIC files not being permitted

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