# iPhone app instantly crashes when attempting to open specific notification **URL:** \ **Category:** Bug Reports\ **Created:** [October 8, 2022, 6:56am UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236 "2022-10-08T06:56:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![thebeachcomber](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/thebeachcomber/32/12748_2.png) [@thebeachcomber](https://forum.inaturalist.org/u/thebeachcomber)\ **Post date:** [October 8, 2022, 6:56am UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/1 "2022-10-08T06:56:32Z")
**Platform** (Android, iOS, Website): iOS app **App version number** , if a mobile app issue (shown under Settings or About): version 3.26, build 670, on iOS 15.6.1 **Screenshots of what you are seeing** (instructions for taking a screenshot on computers and mobile devices: [https://www.take-a-screenshot.org/](https://www.take-a-screenshot.org/)): ![image](https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/1/0/10078f09e8ce8eaa464f9b974c7d59e12af3fe2f.jpeg) **Description of problem** (please provide a set of steps we can use to replicate the issue, and make as many as you need.): I don’t know if this first part is related to the problem, but just in case it’s relevant. Opened the iOS app and tapped the activity tab; saw that I had two notifications. Before I could even tap either of them, a pop up appeared covering the whole screen. The header said Privacy, and there were two items, both with a slider I could push to indicate agreement or disagreement. First item was did I agree to share some of my personal info with iNat, second was did I consent for data to be sent to the USA. I didn’t get a chance to do anything on this screen before it disappeared before I could click anything. I opened up the first notification (the matthew\_connors one in the image), no problem. I go back and try to open the top notification, and the app instantly crashed/closed. I can do anything in the app **except** for open that notification; as soon as I tap it, the app instantly crashes. I tried opening 20+ other notifications, all worked perfectly. I haven’t opened the notification yet on desktop in case I need it unopened to troubleshoot. ---
**Author:** ![thebeachcomber](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/thebeachcomber/32/12748_2.png) [@thebeachcomber](https://forum.inaturalist.org/u/thebeachcomber)\ **Post date:** [October 8, 2022, 11:37am UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/2 "2022-10-08T11:37:38Z")
I decided to open it on the computer, no problem. However, tapping on that notification on the app, even though it’s now been opened, still causes the app to crash ---
**Author:** ![konrad\_k](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/konrad_k/32/4643_2.png) [@konrad\_k](https://forum.inaturalist.org/u/konrad_k)\ **Post date:** [October 8, 2022, 12:19pm UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/3 "2022-10-08T12:19:18Z")
Can you open the observation from your profile (or any other way, but not via the notification) without a problem? I’m just wondering if it might be the observation itself that cause the crashing, not the notification. ---
**Author:** ![thebeachcomber](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/thebeachcomber/32/12748_2.png) [@thebeachcomber](https://forum.inaturalist.org/u/thebeachcomber)\ **Post date:** [October 8, 2022, 12:41pm UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/4 "2022-10-08T12:41:25Z")
I can try, but it’ll take a lot of scrolling on the phone; it’s from quite far back ---
**Author:** ![anon83178471](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@anon83178471](https://forum.inaturalist.org/u/anon83178471)\ **Post date:** [October 8, 2022, 12:54pm UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/5 "2022-10-08T12:54:48Z")
Is it possible that this is more of an issue with your phone? I’ve found that the app can be pretty susceptible (more so than a lot of other apps too, unfortunately) to crashes and lag when my phone is going slow or has too much running in the back. A lot of the time it’ll be exactly what’s happening to you too, where it’s just one specific observation not working, and the app closes immediately. Usually if I close out of everything else I have open or log out and log back on, the problems will stop. ---
**Author:** ![thebeachcomber](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/thebeachcomber/32/12748_2.png) [@thebeachcomber](https://forum.inaturalist.org/u/thebeachcomber)\ **Post date:** [October 9, 2022, 12:28am UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/6 "2022-10-09T00:28:37Z")
I logged out, logged back in, now there’s no issue. God knows why that fixed it, but worked as you said, so thanks ---
**Author:** ![thebeachcomber](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/thebeachcomber/32/12748_2.png) [@thebeachcomber](https://forum.inaturalist.org/u/thebeachcomber)\ **Post date:** [October 9, 2022, 12:28am UTC](https://forum.inaturalist.org/t/iphone-app-instantly-crashes-when-attempting-to-open-specific-notification/36236/7 "2022-10-09T00:28:41Z")