# Observations aren't loading even when the internet is stable **URL:** \ **Category:** Bug Reports\ **Tags:** question, android-app\ **Created:** [April 29, 2023, 2:09am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261 "2023-04-29T02:09:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [April 29, 2023, 2:09am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/1 "2023-04-29T02:09:47Z")
Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. **Platform** (Android, iOS, Website): android **App version number** , if a mobile app issue (shown under Settings or About): 1.28.10 (563) ![Screenshot_20230428-225717_iNaturalist](https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/8/6/86880cbc3ed327e5003c382200c5bd8c422dde6b.jpeg) **Description of problem** (please provide a set of steps we can use to replicate the issue, and make as many as you need.): This has been happening for a pretty long time when I’m identifying observations. When I swipe to see the next observation, it always happens that the image doesn’t load, so I have to go back and click again on the observation so that the image and everything else load. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [April 29, 2023, 4:38pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/2 "2023-04-29T16:38:37Z")
Does it usually happen after you’ve done a fair mount of identifying? I suspect it might be a memory issue but it’s tough to know without more details. The next time this happens, can you please send us log files? To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [April 30, 2023, 2:18am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/6 "2023-04-30T02:18:12Z")
Sometimes, it does happen after i identify a fair amount of observations. But generally, it happens immediately after I start… ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [April 30, 2023, 3:51pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/7 "2023-04-30T15:51:12Z")
Thanks - did you sent log files? I don’t see any emails with log files from you. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [April 30, 2023, 9:23pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/8 "2023-04-30T21:23:12Z")
> [@tiwane](#): > > did you sent log files? I did. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 1, 2023, 8:06pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/9 "2023-05-01T20:06:51Z")
OK, got them. I’ll take a look. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 1, 2023, 8:38pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/10 "2023-05-01T20:38:54Z")
I _do_ see a lot of low memory errors in the log, but also some other errors. What search are you using in Explore, and are you mostly just swiping between observations, or going back to results a lot? ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 1, 2023, 10:54pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/11 "2023-05-01T22:54:30Z")
I mostly swipe between the observations. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 1, 2023, 10:56pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/12 "2023-05-01T22:56:29Z")
> [@tiwane](#): > > search are you using in Explore What do you mean? ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 2, 2023, 12:10am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/13 "2023-05-02T00:10:38Z")
I assume you’re using the Explore tab in the app to find observations to identify - is that correct? If so, what are you searching for, such as taxa, place, etc? ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 2, 2023, 9:15am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/14 "2023-05-02T09:15:11Z")
I search for Vertebrates in Argentina. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 5, 2023, 3:00pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/15 "2023-05-05T15:00:29Z")
I went to the Explore tab, searched for vertebrates in Argentina, tapped don the first observation and then did a lot of swiping, with some identifying and annotating. Also tried it with California vertebrates, where I could add more IDs. Could not replicate in either case, I’m sorry. Maybe some specific details are missing? ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 5, 2023, 4:41pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/16 "2023-05-05T16:41:04Z")
There isn’t much else to add. This happens with the app. I don’t use the website much so I can’t talk about that. ---
**Author:** ![jf920](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/jf920/32/19263_2.png) [@jf920](https://forum.inaturalist.org/u/jf920)\ **Post date:** [May 5, 2023, 7:05pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/17 "2023-05-05T19:05:38Z")
I have the same issue. Its always been around. Sometimes it happens immediately after start. Mostly it happens if you use the app for a while and swipe through many observations. The loading times then get longer and longer runtil it doesnt load anything. It doesnt seem to be specific to any search. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 5, 2023, 9:50pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/18 "2023-05-05T21:50:24Z")
Exactly. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 8, 2023, 12:54am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/19 "2023-05-08T00:54:28Z")
Probably a memory issue, then. Which devices do you use? It wasn’t an issue with my Pixel 3A, but as I only use that phone for testing, it’s pretty free of apps. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 8, 2023, 9:03am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/20 "2023-05-08T09:03:16Z")
> [@tiwane](#): > > Which devices do you use? I use my Samsung Galaxy A01. ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 8, 2023, 8:44pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/21 "2023-05-08T20:44:47Z")
> [@maite39](#): > > Samsung Galaxy A01 OK, I suspect this is a RAM issue. The Galaxy A01 [has 2 GB of RAM](https://www.gsmarena.com/samsung_galaxy_a01-9999.php), and the Pixel 3A (which I’m using) [has 4 GB of RAM](https://www.gsmarena.com/google_pixel_3a-9408.php) so I’d expect your device to run out of memory before mine would. Unfortunately the Explore page in the app makes some really big API calls that take up a lot of RAM, and that’s exacerbated by loading a lot of observations in a session. I don’t think there’s anything we can do about it now - the Explore page in the app isn’t made for identifying lots of observations, and until we transition to API v2, the API calls will be quite large. ---
**Author:** ![maite39](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/maite39/32/68647_2.png) [@maite39](https://forum.inaturalist.org/u/maite39)\ **Post date:** [May 8, 2023, 11:24pm UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/22 "2023-05-08T23:24:05Z")
Thanks anyway for your help! ---
**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\ **Post date:** [May 9, 2023, 3:41am UTC](https://forum.inaturalist.org/t/observations-arent-loading-even-when-the-internet-is-stable/41261/23 "2023-05-09T03:41:42Z")
Closed on May 9, 2023, 3:41am UTC