I’m sorry about this - no one on the iNat team are able to replicate this issue on our devices, so it’s really difficult to investigate. A workaround right now is to change Seek’s Photos permission to “Selected Photos”.
What we need are as many details as possible:
how many photos are in your device’s Photo library?
Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (iOS,):
*App version number Seek Version 2.15.0
Browser, if a website issue (Firefox, Chrome, etc) :
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Step 1: Open Seek
Step 2: Click on Camera, click continue
Step 3: Select Photos, goes to white screen and never shows photos.
I have 10,585 photos in my photo library along with 332 videos. I am running iOS 16.6. I am running Seek App version: 2.15.0 (310). I am using iCloud Backup. Changing Seek’s Photos permission to “Selected Photos” does work as a temporary workaround. This seems to have started fairly recently, though I can’t say exactly when.
Are these settings available on the free app? I don’t find any settings except a couple of toggle switches: display names, automatically take a picture, and display seasonality.
Seek is completely free, there are no other versions of Seek (or of iNaturalist).
Permissions for apps (eg location access, camera access, etc) are controlled at the device’s system level both both iOS and Android. Which device are you using?
Same problem for me. This started right after IOS 17.5.1 was loaded. I gave up and deleted several thousand identifications then loaded a new Seek app. It appears to be working again. I will try going through all 35,000 photos and moving the appropriate ones to Seek. I’ll only do this once. There are other options.
Hello,
I have the exact same issue, only “none” and “only add photos” permissions available so the app can’t access the photo gallery.
Any logs or tests you might need, I’m happy to help.
Thanks
Started a slow app store rollout today of an update that uses the native image picker, which should fix this. It won’t be available to everyone until next week, though, so I won’t mark this as solved yet.