# Unable to capture your photo error message

**URL:** <https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842>\
**Category:** Bug Reports\
**Tags:** seek\
**Created:** [September 28, 2025, 6:02pm UTC](https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842 "2025-09-28T18:02:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cpoole](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/cpoole/32/64719_2.png) [@cpoole](https://forum.inaturalist.org/u/cpoole)\
**Post date:** [September 28, 2025, 6:02pm UTC](https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842/1 "2025-09-28T18:02:41Z")

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**Platform** : Apple iPhone 16 pro

**App version number** , if a mobile app issue: iOS18.6.2

**Browser** , if a website issue:

**URLs (aka web addresses) of any relevant observations or pages**:

**Screenshots of what you are seeing** :

 ![60D1B08B-BDA4-4657-86B7-AE925DCDA10D](https://us1.discourse-cdn.com/flex016/uploads/inaturalist/original/3X/b/0/b07f8f36a6444d74a8a609829e74f006804f2a71.png)

**Description of problem** :

Step 1: Using the Seek app, I capture species level photo i.d.

Step 2: I take a picture, using the Seek app, but rather than recording it, I receive this error message.

Step 3: A couple of weeks ago, this had always worked.

I did delete the app and redownload it, with the same issue. I also confirmed that Seek has access to the camera, by going to the App Setting within the iphone’s app settings and confirming camera access is allowed.

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**Author:** ![konrad\_k](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/konrad_k/32/4643_2.png) [@konrad\_k](https://forum.inaturalist.org/u/konrad_k)\
**Post date:** [September 28, 2025, 6:06pm UTC](https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842/2 "2025-09-28T18:06:33Z")

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[https://forum.inaturalist.org/t/app-not-logging-observations-or-saving-pictures-sorry-we-weren-t-able-to-capture-your-photo-black-screen/68735](https://forum.inaturalist.org/t/app-not-logging-observations-or-saving-pictures-sorry-we-weren-t-able-to-capture-your-photo-black-screen/68735)

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**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\
**Post date:** [September 29, 2025, 11:22pm UTC](https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842/3 "2025-09-29T23:22:43Z")

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Closing this topic to focus on the existing bug report.

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**Author:** ![tiwane](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.inaturalist.org/tiwane/32/54612_2.png) [@tiwane](https://forum.inaturalist.org/u/tiwane)\
**Post date:** [September 29, 2025, 11:22pm UTC](https://forum.inaturalist.org/t/unable-to-capture-your-photo-error-message/70842/4 "2025-09-29T23:22:58Z")

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