I understand that I am not exactly reporting a bug here, but I have an urgent, quick question.
Is there any staff I can discuss a bug with in a confidential setting? I will provide more details upon a response.
I’ve contacted the right email but haven’t heard anything in almost 48 hours.
Thank you!
that’s a bit ominous, coming from someone who has a self-professed love of cybersecurity.
the help@inaturalist.org e-mail and the ticket submission page on the help portal are likely the best ways to reach out to staff privately. you could try submitting a ticket or submitting a second e-mail, if you think the first e-mail may have been missed / overlooked.
i think it’s less preferred, but you could also try direct messaging staff on the forum. there are many on the engineering staff. rademacherdan is the head of that group. @tiwane is usually the primary staff person we interact with on the forum, but it varies, and the outreach staff are likely just going to forward technical issues to engineering staff (though they may have better channels to do so than the general public does).
welcome to the community, and i hope you get a response to your question to staff…
Thanks for the warm welcome and quick response! I’ll probably give a couple more days until I starting pming ppl lol
It is Le Weekend, you would have to at least wait a few working days to expect a response.
Seconding this, which I’ll mark as the solution, as staff are already tagged here and monitor tickets and the help email address, this is more about bugs than an actual bug report, and OP indicated that they don’t want to discuss the bug on the forum.