Adrian, if people are inventing their own interpretation of the guidelines, and if they do not respond to reasonable dialogue, then perhaps you could use this option:
There’s also a ticket submission page , which I hope will be the way most people contact us now, rather than emailing help@inaturalist.org directly. A good amount of my time is spent asking people for more details that they didn’t include in their initial email (which is totally understandable, since most people aren’t aware of what’s needed), and this should improve on that. Depending on what you choose for “My ticket concerns…”, you’ll receive an automatic reply with instructions for what further information is helpful for that type of issue or question. So if folks could start directing people to use that page instead of telling them to email help@inaturalist.org directly, I’d appreciate it. Emails sent to help@inaturalist.org will also be seen, of course, but getting that initial information is very helpful.