It’s painful to come across these new users, and see the damage they’ve wrought.
This is far from a one-off event I think…probably closer to the norm for anyone new who uses the identification portal(?)… so flagging or contacting staff would be a pretty full-on response!.. and be very unwelcoming to the users, who as @cmcheatle said are likely just making honest mistakes.
Really, this should be solved preemptively, with better support for first time identifiers …
e.g.
- limiting access until they have completed some sort of training tutorial
- signing off that they have read the basics and understand the impact of their actions
- pop-up prompts for initial IDs explaining what to be careful of
Anyone know if there has been any update with the better onboarding mentioned a while ago by @tiwane ?