Platform (Android, iOS, Website): IO3 17.5.1, iPhone 14 Pro
App version number, if a mobile app issue (shown under Settings or About): 3.3.3
Browser, if a website issue (Firefox, Chrome, etc) : N/A
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/): I can’t make a screen shot work
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
When opening the app it’ll start to open, then crash, closing the app. This seems to happen mostly if there’s been things that would show up on the activity tab–new ID’s added to my observations, new observations added from the desktop. the app will act like it’s opening, then crash and close, then when I open it again it works. It’s very weird.
1 Like
Are you able to email a screen recording of this to help@inaturalist.org? That would be helpful. Thanks!
Mine has crashed a few times when it’s already open and I switch away from the app and come back an hour-ish later. iPhone 14 iOS 17.4.1 iNat v3.3.3. I’ll try to save logs if it happens again.
1 Like
Alas, the iOS app doesn’t save logs, it’s an Android-only thing.
1 Like
I’ve seen the same crashing behavior a few times in the past week. iPhone 14 (iOS 17.5.1, iNat 3.3.3). I’m usually going back and forth between Photos (Photo Library link from iNat) and iNat trying to select photos for upload. It happens so fast, I only realize after the fact that the app crashed. I just reopen it and continue. Nothing to get a screen capture of.
Update (9:20 a.m. CDT): It just happened again. I had been working with Photos and iNat both open (and only these two apps open). I had completed editing some photos in Photos and was trying to switch to the iNat app. I swiped up to see both apps and when I touched on the iNat app to bring it to the foreground, it crashed. I’ve been going back and forth between the two apps frequently so it’s not happening consistently, just occasionally.
5 Likes
Thanks, we’ll take a look.
OK, we found the cause of the bug and will release an update to the app store today or tomorrow. Thanks for reporting.
4 Likes
Hi, this just started happening to me too, about a week or so ago. I deleted & reinstalled the app & turned my phone off & back on again and that fixed it.
Platform (Android, iOS, Website): IO3 17.5.1, iPhone SE
App version number, if a mobile app issue (shown under Settings or About): 3.3.4
Browser, if a website issue (Firefox, Chrome, etc) : N/A
URLs (aka web addresses) of any relevant observations or pages: n/a
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/): Happened too fast for a screenshot
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
When opening the app it’ll start to open, then crash, closing the app. This happens every time, regardless of what else is open or if nothing is open. Happens when opening from the Home Screen and when opening from the App Store.
Fixed by deleting & reinstalling the app & restarting the phone.