Apologies to the OP. What follows has nothing to do with any official iNat policy which probably doesn’t exist.
I use both, depending on circumstances. When I was using the community ID in exported data, I tended to enter hard disagreements, and/or shepherd observations to RG with the correct ID (by, for example, tagging other identifiers). These days, I’m just exporting my own personal IDs, so I’m more inclined to use soft disagreements, and I don’t put any work into shepherding IDs. But I’ll hard disagree if I think it’s appropriate.
Consider the extreme example where an observer submits an extremely blurry photo (just a blob), or a photo that doesn’t even contain the organism in question with a note saying " I saw it and it was species so-and-so ". I’ve seen examples of observations exactly like this, and my position is that I can only assess the evidence presented. I feel submitting an unidentifiable photo in this way is a form of cheating, as it subverts the rule that observations without a photo would normally be “casual”. The observer is trying to submit a “sight” observation as if it was a “photo” observation.
There was a case where a fellow expert that I know IRL - a professional entomologist who is very well acquainted with the group in question - submitted a photo of a specimen in his net. Not something they glimpsed in flight, or only captured in a sketchy photo that didn’t show field marks. A clear photo of a specimen that was collected. He misidentified it based on circumstances - it was found it in habitat where he expected a similar, but different species. He saw it when he collected/photographed it, and he saw it again when he submitted the photo to iNat. When a couple of us said “Uh…are you seeing something that we’re not seeing?”, he replied “What the?”…
I always use this as an example of why we should be careful when it comes to people recounting what they think they saw. If a professional who is familiar with the species in question can misidentify a collected specimen - where they can examine it at leisure - shouldn’t we take “sight” observations with a grain of salt? People often assume that if we question a claim, it’s because we are questioning their skill/honesty. I’m not saying we should completely discount clarifying notes (for one particular pair of similar species, I regularly accept a note that the observer saw a particular detail that doesn’t appear in the photo). Imagine if there was no photo or specimen, and this observer had simply said they saw the species at this particular location. Although it was at a location where the species has never been reported (it would have been a range extension), we might have said “well, it’s so-and-so, he couldn’t have got the ID wrong…”.
Another example (same pair of species) - about a year ago I had someone contact me for advice on where/how to look for a particular species, far outside its known range. When I pointed out that the species was extremely unlikely to turn up so far away (hundreds of kilometers beyond its known range), they pointed out that the species had been recently reported not that far away. I couldn’t find any such observation on iNat, and they told me the observation reported in an enthusiast magazine (vs a scientific journal). They sent me a photo of the image that appeared in the magazine, and it was pretty clearly not the species in question. I shared the photo with a bunch of people familiar with both species (including the entomologist mentioned above), and everyone agreed that the ID was incorrect. I pointed this out to the magazine’s editor, and they chose to stand by the ID. Not really that surprising considering their personality, but that’s beside the point.
It’s well known that peoples’ memories of what they see can be unreliable. Whenever I see something unusual, I try very hard to capture an unequivocal photo. If I fail, I might say to someone “Yeah, I think I might have seen species X, but I can’t prove it”. When it comes to extraordinary claims, they should be supported by extraordinary evidence, regardless of the source.