Platform: W10 laptop using Google Chrome on website
App version number, if a mobile app issue: N/A - seems to work on latest app
Browser, if a website issue: Google Chrome
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing:
Description of problem:
Step 1: Despite confirmation from Admin, and the message above saying .HEIC files are supported, they are not being accepted via the website photo upload engine.
Step 2:
Step 3:
There’s an issue with HEIC files on at least some Windows machines, we’ll take a look.
Thank you, this would be much appreciated. For now I have switched back to JPG (Settings→Camera→Formats→Most Compatible.
Please advise when this has been resolved.
I’m getting this with a photo I took on an iPhone and tried to upload to the iNaturalist website (albeit via Windows 11 PC), so I’m not sure it’s a WIndows-specific issue.
Kind of interesting tho that I was I think doing this just a couple of days ago without issue.
rgds
So we looked into fixes for this and it seems like the root issue is that Windows doesn’t really support HEIC very well and there isn’t much we can do about it. Our advice is to convert the images to a format iNat does accept before adding to the iNat uploader. We’ll look into providing a better error message.
On modern iphones the option to save as .HEIC or .JPG is a setting. Both formats compress the data and use a redundancy algorithm to reduce the size of file. In fact, the former format uses further compression techniques to reduce the size which usually means a reduction in quality.
The issue here is therefore the space usage on the iphone. Techniques such as regular offloading to external devices such as USB drives can help here, but also ensuring the phone is equipped with sufficient storage when purchased
Thank you for looking into this, and do you have a link to the documented issues with this format on Windows ?
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