Seasonality charts on taxon pages stuck on "loading..."

Platform: Website

App version number, if a mobile app issue:

Browser, if a website issue: I have tested in Chrome (143.0.7499.170), Edge (143.0.3650.96), and Opera (125.0.5729.49) all these running on windows 11. Same problem in all three.

URLs (aka web addresses) of any relevant observations or pages: Taxon pages in general. Some examples I tested this morning: https://www.inaturalist.org/taxa/42134-Sus-scrofa https://www.inaturalist.org/taxa/1095846-Bidens-alba Common Jezebel (Delias eucharis) · iNaturalist

Screenshots of what you are seeing:

Description of problem:

Step 1: I go to any taxon page. The seasonality chart is blank and says “loading…”.

Step 2: I give it some time and come back, but it is still “loading”. Clicking “History” brings up the history chart OK. But clicking back on seasonality, it still fails to load. Other buttons (like those for flowers and fruits) don’t show up along the top of the chart.

Step 3: I try hitting refresh, but it doesn’t solve it. It doesn’t seem to make a difference whether I am logged in or not. I tested in an incognito window too.

you probably have filtered for a particular place on the taxon page. look in the top-right corner of the page. if you’ve filtered the page for a place where there haven’t been any observations, then it’s possible that no data will be returned, and the page won’t know what to do.

that it says “loading” instead of “no data” could be considered a little misleading though.

Hi, yes, I have a filter for Hong Kong (because that is my area of interest) but all the taxa in my example URLs above are common in HK and have plenty of observations here. As a test, I just cleared the filter for Wild Boar and refreshed the page in chrome, but I am still getting “Loading…”. :neutral_face:

open your browser’s developer tools, and look in the console for any errors.

Ok yes there are a bunch of errors. However I’ve no idea what any of this means…

ok. yours is the same problem as one noted previously here: https://forum.inaturalist.org/t/some-components-of-taxon-pages-not-loading/72242.

they’ve been switching that page to a new version of the API, and it seems like one of new API endpoints has some strange configurations that affects folks probably who aren’t going through the US Azure nodes. so the developers probably will have to fix the configurations.

if you want to see history and seasonality graphs in the meantime, you could use this tool: https://www.inaturalist.org/observations/compare.

or if you have a VPN, you could try to route yourself through the US, and that will probably allow you to see the page just fine.

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Thanks a lot for the info. I’ll follow the discussion there. Appreciate it.

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see linked bug report above