Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website):
App version number, if a mobile app issue (shown under Settings or About):
Browser, if a website issue (Firefox, Chrome, etc) :
Firefox 44, Internet Explorer 11
but NOT Chrome 79
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Enter the URL of a taxon page, or follow the link from e.g. an observation page
The page starts to load. In it main section the spinner with “Loading…” becomes visible.
The actual content does not load.
This issue is new. I experienced it the first time just now. Not the days before (not active yesterday, but 2 days ago).
We just released a new way of formatting numbers on the taxon page charts (no more confusing scientific notation, better support in non-English languages) that might not be supported in browsers from 6 years ago, so that might be to blame. If you or anyone else can post a screenshot of the JS developer console showing an error message we might be able to build a slightly more graceful approach for situations where that newer system isn’t supported.
No, I won’t do that. Firefox is my main browser, I have a good ad blocking script running there (de-activated it for testing the issue), de-activated “animations” crap which distracts from the content of web sites etc. Getting that correctly configured on a later version is a pita.
Since inaturalist comes without such distracting features, I could switch to Chrome for inaturalist.
Is it working now? I tried to make it so if you’re using a browser that doesn’t support the kind of number formatting we’re using that it will just fall back to something simpler.
FWIW, I also highly recommend that everyone try to keep their browser up to date. I’m certainly not the most diligent about updating software, but I try to update software that makes network connections whenever possible, especially my browser, which I use to submit passwords, credit card info, etc. Security is a constantly moving target.