Account settings blank

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Safari

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): Upon opening account settings the page is completely blank. The page is also blank on iPad using safari, but shows up fine using chrome.

Step 1:

Step 2:

Step 3:

We had a temporary problem this morning that might have caused this. Is it working for you now? If not, do you mind if I test out your account to try and replicate the problem?

I noticed the problem late yesterday actually, but it was working fine before the settings redesign. Still blank for now, no problem if you test it, thanks!

Hm, well I tried viewing as you, as you in Safari, and as you in Safari on an iPad and I couldn’t get this to happen. This looks like some kind of Javascript bug. If you know how to view the Javascript console, do you think you could post a screenshot of that, especially if it’s showing some kind of error message? You’d probably have to be using Safari on a laptop or desktop, though, not on a mobile device.

If someone else is experiencing this and knows how to view the Javascript console, that would help too.

My account settings page doesn’t load. It is completely blank. I realize this is a bit different than what this thread states, but it is related. I can see my profile page and all other pages, but when I click on Account Settings from the drop down menu and when I click edit account settings from profile page, all that loads is the iNat header and footer, but none of my settings info/options.
Using an Safari on an iMac.

Can you please open up the javascript console in Safari and reload the page, then send a screenshot?

Here are instructions for opening the console in Safari:

Here are instructions for how to take a screenshot on several types of devices:

Here it is. Hope this helps, my computer savvy son has some ideas if you don’t see the issue.


Thanks, we’re taking a look.

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Are you able to see your account settings now?

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yes, thank you

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