Android app images mixed up

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Android

App version number, if a mobile app issue (shown under Settings): 1.19.3(425)

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:
Incorrect image on appp

The correct images on browser

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
The app status keep showing Preparing… then Cleaning up… then Syncing… then Preparing … and on and on.

Have you tried refreshing or closing the app (completely) and reopening it? If there were many new obs added it usully takes a while for app to refresh and show them.


I have tried everything from closing to reinstalling the app.

This issue occurs on my Samsung Tab S5e but not on my Samsung Notes 9 phone

Try signing out of the app and signing back in.

Hi @gancw1, are you still running into this issue in newer versions of the app or after signing out/back in?

Please open a new bug report if you are still experiencing issues. Thank you!