Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website): iOS
App version number, if a mobile app issue (shown under Settings): 2.8.7
Browser, if a website issue (Firefox, Chrome, etc) :
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
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Step 3:
Dear Sir/Madam
A few days ago, when I updated something on my post. I think the time clash with somebody updated something on my post at the same time…to rename the insect category…
After it… I found I can’t upload anything further on my board…
Would you please help me to solve thIs problem? Enclosed a picture for reference.
I have had a similar issue with both the iNat app (iOS 13.5.1) and the website (OS Catalina 10.15.5) since 7 am yesterday (July 30th). My app version is 2.8.7, build 558.
Prior to the regularly scheduled maintenance, I was unable to upload observations; the “loading metadata” message stayed constant, and the uploads timed out. It took me about a dozen tries over a period of more than 24 hours to upload this observation (https://www.inaturalist.org/observations/54857382). And, I could only add one photo at a time; each upload took a painfully long time. It’s still not complete, and the photos are still not in the preferred order.
In attempt to trouble shoot, I took the following actions:
Checked wi-fi connection.
Attempted to upload via cellular data.
Attempted to upload via app (multiple times) and via web (multiple times).
Deleted and restored app (multiple times).
Checked my photo size to ensure it was within iNat guidelines.
I hoped that the issues would resolve after last evening’s update, but, so far, they haven’t. I’m sorry for your trouble, but I’m at least relieved to know that it’s just not a “me” problem.
I’m using Safari. I’ve never had a problem until just these last 48 hours.
They are “live” photos, but I’ve been historically uploading the same type of photos.
I’m not seeing an error message; the upload just stalls out or stays in a perpetual upload cycle. This observation took about 15 minutes to upload: https://www.inaturalist.org/observations/54977846. I uploaded it with two photos from my phone app, which stalled out three times. While I was waiting, I checked the website, and my observation appeared, but with only one photo and none of the other data (projects, etc.). In the meantime, my phone app still showed that it was uploading.
These screenshots may not be helpful, but they show the slow upload progress of the app. (I uploaded the observation approximately five minutes after the photos were taken.)IMG_1733.PNG|230x500
(It took about seven minutes to upload these two screenshots!)
I don’t have a current screenshot of a website upload, but those are staying in a perpetual state of “loading metadata”. If I refresh the browser, sometimes an observation has uploaded even though it seems to still be in process; however, the upload is not complete. Only one photo of several may have uploaded, and the observation fields/project selections do not transfer.
Can you please send a few of hte original files to help@inaturalist.org so we can take a look at them? Our logs show that there’s something about the data being submitted that is causing these failures.
it looks like lodaisy’s problem was fixed. should this bug report be closed now? or is there still some troubleshooting going on with @kathrynwells333 here?
Hi there- I just uploaded a few recent observations. I went into some older ones from last summer and after checking some species tried to upload. After briefly flashing the loading bar, it went back to “waiting to upload”…too quick for a screen shot. It seems all the old observations are doing this.
I just updated the app after reading this tread. Still not working.
Here is what it says on the phone in settings:
Version 3.2.4 build 648, iOS 15.1- SDImageCache:655,429,522 for 308 files - un-uploaded phot…
I have seen this also; commonly when using an iPhone or iPad to access the web app. It’s not ideal, but I use the app now for most uploads because of this and frequent screen freezes when I’ve zoomed in on the web app. This may be a tangential issue to your question, so fwiw.
