Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website): iOS
App version number, if a mobile app issue (shown under Settings or About): 17.6
Browser, if a website issue (Firefox, Chrome, etc) :
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/): I took screenshots but don’t know how to upload them here.
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Step 1: I take a photo using Seek camera
Step 2: I select Post to iNaturalist
Step 3: I am not connected to internet so I select Post in background
Step 4: when I get an internet connection I select Upload Now
Step 5: the app says Uploading 6 observations
Step 6: the observations do not upload.
Step 7: The app continues to say Uploading observations for some time. Eventually my phone goes to sleep and when I go back in the Upload now button is available so I repeat,
Some other information: I am traveling abroad so do not have cell service. I have my phone in airplane mode or cell service turned off. I last successfully uploaded on September 18, 2024. The next day and every day since then, my uploads were unsuccessful. I am using various WiFi networks as I travel, and some are slow, but I am able to do other things on the internet. When I started having the issue, the observations would show on my iNat app but without the photo. After several days of unsuccessfully trying, I deleted those observations from iNat to see if that would help. Seek still does not show those observations as uploaded.
I had this issue last year in October and others did as well. I was also traveling at the time when I started having issues, and also used airplane mode. Unfortunately it took so long to fix last year that I deleted the app and lost all my observations. I was disappointed, but not devastated. I’m not going to do that again so I guess I’ll wait and just not post to iNat from seek for a while, I hope these observations can eventually get loaded. I have the latest iOS update available and am checking regularly for updates.