"Display Monthly Supporter Badge on profile" checkbox is grayed out

Bug Reports
1

Platform: Website

Browser: Chrome & Firefox, presumably this is a server-side issue. Computer is running MacOS 14.4.1

URLs (aka web addresses) of any relevant observations or pages: https://www.inaturalist.org/users/edit

Screenshots of what you are seeing:

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Description of problem:
I am a monthly supporter, but I can’t check the box on my profile page to display it (obviously not a crucial issue, but I’d like to display it if possible).

Step 1: Log in to iNaturalist on the web

Step 2: Click the “Profile” link

Step 3: Click the “Edit account settings & profile” link

Step 4: Try to click the “Display Monthly Supporter Badge on profile” checkbox, but can’t.

Step 5: Submit bug report on iNat forums

Step 6: Go get a snack and check back later to see if someone responds.

3 Likes
2

Thanks for supporting iNat. This is usually due to your iNat account’s email address and your Donorbox account’s email address not matching. Do both accounts use the same email address?

1 Like
3

Yep, same email address on my iNat account and my Donorbox account.

2 Likes
4

Thanks, I see that they match. There seems to be a bug on Donorbox’s end. I’ll reach out to them and let you know when the issue is resolved.

3 Likes
5

Thanks!

1 Like
6

Donorbox resolved the issue, so you should be able to check the box now. Please let us know if you can’t. Thank you for your support and patience!

3 Likes
7

It works, thank you!

2 Likes