Follow this observation button only functioning on some observations

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Website (Laptop)

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) :AVG Secure Browser image

URLs (aka web addresses) of any relevant observations or pages: but it did work for

Did not work for & but it did work for

Did not work on but it did work for
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Choose an observation to open in a new tab from (Grid mode)

Step 2: Click on arrow next to the Follow button (top right) and select “This observation” and nothing happens


Step 3: Reload the page, copy URL to a new page, but the problem persists.


I’m running into the same issue - when I select “This observation” under the Follow dropdown on an observation, the loading symbol shows up for a brief (but variable) amount of time, then disappears without “Unfollow” appearing. Following observations still seems to work like normal in Identify, though (including for observations that couldn’t be followed from the observations themselves).

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Had the same issue, but was on an observation of someone I am already following.
Before this you could “follow” the observation as well as the person.

I think my issue is probably related; I am unable to unfollow any observation that I have placed an identification on. More descriptively, clicking the “Unfollow this observation” command leads to a brief spinny-wheel, lasting a second or two, without any evident change (i.e., option to unfollow still displayed).
This began 04/25/21, and seems to apply to all observations as far as I can tell.
Browser interface is Safari 13.1.2 on High Sierra 10.13.6

The problem is persisting.

I am unable to follow &

I left a message at and am now following the observation. I did test if I am able to unfollow, I am unable to change it.

2 days later: still happening, intermittently.

We’ll take a look.


I have been adding a rough ID, to make sure I can follow

This should be fixed now. Working well for all of the examples I tried from this thread.


Thank you! Seems to be working fine now.

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