Image location not uploading

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Platform (Android, iOS, Website): website, pictures taken with iPhone SE (third generation)

Browser, if a website issue (Firefox, Chrome, etc) : Firefox

URLs (aka web addresses) of any relevant observations or pages:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

I took a couple of images of a squirrel on my iPhone, downloaded them onto my computer (HP laptop that runs Windows), and then I uploaded the images on iNaturalist through the website: The location data was missing even though it’s there when I look at the image info on my iPhone. I had to add the location manually. I have done the exact same procedure before with many other pictures and I never had a problem (e.g., with this one, just a few days earlier: Any idea why this is happening? I just tried again, and the location does not upload, but it does upload with the other iPhone images.

Thanks in advance for the feedback!


I checked the metadata of the images on my hard drive and the location data is missing there as well. Apparently they did not download from my phone onto the hard drive. So the problem apparently has nothing to do with iNaturalist.

It probably has to do with Windows Photo Viewer, which I used to download the pictures from my iPhone (it is a glitchy program …)