Images disappear when cropping on Android

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Platform (Android, iOS, Website): Android

App version number, if a mobile app issue (shown under Settings or About): 1.29.18

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): sometimes when i Ctrl an image it just disappears. It’s happened numerous times. And i often don’t have the image anymore.

Step 1: upload observation with images

Step 2: crop images

Step 3: after cropping an image and clicking check mark the image is gone

Cannot reproduce this on a Android 1.29.18 (592).

Agree that the app does not work properly if I have lack of storage on my Android phone, resulting in loss of observations.

From time to time I experience a similar problem - most prominently when rotating pictures and trying to save the change. I guess it has to do with memory shortage of my phone, as it is working very slowly when this happens.

1 Like

I cleared the cache on phone. This is a new phone so not sure if that is the problem. I’m afraid to update things now.