Recent observations suddenly stuck in uploading loop (Cannot be uploaded)

Bug Reports
1

Recent observations suddenly stuck in uploading loop （Cannot be properlly uploaded）

Platform:
Andoid

App version number, if a mobile app issue:
1.36.8

Screenshots of what you are seeing:

Description of problem:

This happened pretty suddenly while I was uploading observations using Andoid, it started occuring on 24th July around 10 PM (On +8 Time zone).

The main issue is that whenever a photo is uploaded, it would infinatly loops the uploading phase (syncing, preparing, cleaning up) without finishing the upload sync bar, always stopping at a certain point before immediately going to the cleaning up process and preparation and loops back to the begining. The process cannot be completed no matter the length waited

I checked on the web version and the observation that was stuck in the upload cycle didn’t get uploaded whatsoever

Unfortunatly I cannot provide any steps or diagnoses since I couldn’t figure out the source of the issue, I have tried to troubleshoot it and the list of following I tried that cannot work

  1. Resetting phone
  2. Opening and closing the app
  3. Using different wifi or mobile data
  4. Changing time zones
  5. Clearing all looping images and uploading new ones

If you need any proof I can upload a video in a couple days, Any help appreciated

1 Like
2

I had this problem when my signal was low (1 or 2 bars). If I stuck my phone in the window to get 3 bars, it would finally finish the upload, but that doesn’t seem to apply in your case.

I don’t use the iNat app in the field. I prefer to use my camera app and then upload those photos with the iNat app when I get home.

3

Android 1.37.0 (636)
Updating to the newest version available did not work.

How can you find that image?

Same here for about 4 weeks?. Screenrecording:
https://drive.google.com/file/d/1BtTYyEj5RXPH5H4FDo5umJQGq8XWSi8v/view?usp=sharing

How did you find out what the observations are who need to be uploaded?

https://drive.google.com/file/d/1LuaAEC4gybfiWl3MTfoskmkMvOXwKe6i/view?usp=drive_link.jpg

1 Like