Specific Observation Will Not Load

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Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Chrome, Firefos

URLs (aka web addresses) of any relevant observations or pages: https://www.inaturalist.org/observations/21434754

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): This specific observation will not load for me while I am logged in. I first tried to access it while logged in on Chrome. The observation loads correctly until I try to scroll, when the whole page just turns white and I cannot interact with the page. I tried going to Firefox, where I was not logged in, and could see the page fine. I then logged in on Firefox and did not run into the issue again. Anyone know else experiencing this?

On opera, it also fails to load for me when first clicked on and being logged in

related to:


it appears to be related to Annotations on this observation. if you collapse the annotation section so that you don’t see the details on observations, you’ll be able to scroll down on the observation page.

it looks like a user 1142264 made some agreeing / disagreeing votes on the original annotations, but that user no longer exists. so the page doesn’t know how to handle that situation… well, except that when you’re logged out, it seems to handle the situation by suggesting that iNaturalist made the agreeing / disagreeing votes:

i don’t know why there’s a difference in behavior when logged in vs logged out, but i think if the unknown user case is handled in the code more gracefully, things will be okay.

1 Like

Can replicate on Firefox 105.0.1 (64-bit Windows). Page loads when not logged in. When logged in it displays briefly and then turns completely white

Replicated in the current build of Chrome.

Page loads, there is a brief look at the entire page, then it blanks to white. No need to try scrolling, it does this on its own.

it depends on whether you have to scroll to see the Annotations section of the screen

It collapses when you scroll down to see annotations, it worked for me well until I did it.

As @pisum noted, a user was deleted and for some reason this observation had not been reindexed and had a reference to a non-existent user. Reindexing the observation seems to have fixed it

i guess this fixes this specific case, but there might be other cases where the problem exists in the data, and the way the page handles the problem (showing iNat as the agreer / disagreer) or doesn’t handle the situation (when you’re logged in) is a bit odd.

I seem to be able to access it now.

same thing with this observation, also due to one of the previous IDers deleting their account: https://www.inaturalist.org/observations/87949108

Within 1 second of me opening this observation, the page turns blank, I can’t even reindex it

EDIT: I reindexed it by adding an ID (by agreeing) via the Identify page