500 Internal Server Error

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): iPad IOS

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Safari

URLs (aka web addresses) of any relevant observations or pages:


Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Identify mode, click to view an observation, which opens in a new tab

Step 2: error message above returned

Step 3: close tab and return to Identify mode tab, error repeats

Try to reload Identify mode tab, same error message


This is affecting the entire site currently, not just Identify page.


I get 2 different error messages (on observations pages).

500 Internal Server Error
If you are the administrator of this website, then please read this web application’s log file and/or the web server’s log file to find out what went wrong.

1 Like

Identify mode gives different error on chrome for windows and safari for iPhone:

same probleme


This is the error I’m getting too (Chrome)

This is the second message I have :

Are you still seeing the issue now (10 minutes later)?


It went back to normal after 5 minutes.

Seems OK. Just now.

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Working for me again as of now

Also, normal now.