App not syncing and website timing out?

Bug Reports
1

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Android

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Screenshot_20230609-140836
Screenshot_20230609-1408361080Ă—2176 289 KB

Screenshot_20230609-141117
Screenshot_20230609-1411171079Ă—584 29.3 KB

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): My app has been “hanging” and unable to sync observations since about 11 AM Eastern Time. Attempting to visit the website through Chrome on Android I get a timeout error.

2

This is only happening on mobile service, it seems? What happens if you try on wifi?

As far as I know we haven’t had any issues on our end. Do other websites load OK?

3

Is this still happening?

4

Hi, it’s resolved now. I was able to connect normally through my mobile browser shortly after I posted this, but sync issues on the app continued. I ended up un- and reinstalling the app and it worked fine. So all is good.

Thanks.

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