Mobile app not synching new material

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): iOS on iphone 12.

App version number, if a mobile app issue (shown under Settings or About): 3.2.8, build 686, iOS 16.5.1

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): I have uploaded observations in the last few days on my ipad. They show up appropriately on the ipad and on my computer but NOT on my iphone. This has never happened to me before. I am a fairly heavy user for several years. I have closed down and reopened my phone and that didn’t correct the problem. The app appears to be updated to the latest version. Please help!

Step 1:

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1 Like

And is the setting ‘AutoSync’ checked? I am an Android user…

Are you able to share a screenshot from your iPhone? Here are instructions for how to take a screenshot on several types of devices:

If you don’t want to share it publicly, you can send it to

I’m going to close this, as the OP has not replied with further details.