Stuck in "waiting to upload" with fine wifi connection

Bug Reports
1

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): android

App version number, if a mobile app issue (shown under Settings or About): 1.23.4 (493)

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: I went to upload a photo from my phone with the appropriate geo tag and date, it never stops saying waiting to upload. My internet connection is fine. Problem since last night.

Screenshot_20210706-110815_iNaturalist
Screenshot_20210706-110815_iNaturalist1080×2400 297 KB

Step 2:

Step 3:

2 Likes
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Hi @ebenevol, welcome to the iNaturalist forum. Can you please fill out the bug report template questions? This helps the iNat staff with troubleshooting issues that come up. Thanks!

2 Likes
3

I think I have done that now

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@ebenevol
Hi - so a friend had a similar issue yesterday. Same conditions - i.e great wifi connection. His issue was that he had one observation that was over 20 MB (an audio file) and once we deleted (cancelled that observations upload) that the rest of the observations got uploaded fairly quickly.

While it was stuck there was no error / warning message.

FYI

1 Like
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@ebenevol and welcome to the forums :-)

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I am afraid you are not the only one.
Maybe you can upload your loggings?

https://forum.inaturalist.org/t/android-app-fails-to-sync-an-observation/24269/2
https://forum.inaturalist.org/t/observaitons-wont-sync-android/22991/5?u=optilete

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10 posts were merged into an existing topic: Syncing begins and fails on app. Worked fine for months on same phone

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I have had this problem for ages. Now, I cannot upload/update any observations with the app.

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what are the size of your images ?

And is your internet connection one that has decent speeds

1 Like
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Yes, my WiFi is good. And each photo is about 1-2 mb each, but it doesn’t matter since even no media observations usually take forever (literally)

13

What we really need are screenshots and log files from the app. Without specific details it’s almost impossible to diagose an issue. Please send them to help@inaturalist.org.

To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.