Trouble syncing with Android

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Android

App version number, if a mobile app issue (shown under Settings or About): 1.22.1 (488)

Browser, if a website issue (Firefox, Chrome, etc) : Chrome

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: OpenApp

Step 2: “Preparing” notice

Step 3: “Syncing 1 out of 912 objects”

This number of objects represents all of my observations over the past year. Meanwhile, 25 new observations are “Waiting to upload.” I tried leaving the app open and refreshing it a number of times and occasionally, the number of objects to be synced drop one or two but something is not right. I’ve used the app with the same phone for a year without a problem.

Hi Jeff, sorry you’re experiencing syncing issues. If you haven’t done so yet, can you send a log file to the iNat staff? Go to the About page in the app and tap 3 times on the version number. You will then have the option to email the log file to help@inaturalist.org.

Done.

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