Camera response still poor within app

Platform: iOS

App version number: 3.0.4 build 607

Screenshots of what you are seeing:

Description of problem:

Step 1: When using the app to make observations:

A. I often have to hit the camera icon several times before anything happens.

B. When in the camera mode, trying to zoom in, I have to make the zoom in gesture several times before anything happens, then all of a sudden I am zoomed in, too much zoomed in.

Step 2: When trying to put an ID on an observation, when I tap on the one I want to work on, often nothing happens, so I tap on it several times, and then all of a sudden it opens several versions at once.

As you can tell, these all appear to be the same sort of problem.

Which device are you using, and which version of iOS is it running?

In iOS, I sometimes get such a missed or delayed tap reaction. In my case, it happens with a number of apps, tho. I usually reboot to see if it improves. Usually, it does. But, although the symptoms sound similar, I realize it could be completely different in my case.

Thanks. Details like device and which version of iOS you’re using would be helpful information for us to have.

An iPhone X which is currently running iOS version 13.7. I can change to 14.1, but someone said that that is very buggy so I was not sure if that would be a good idea.

Thanks. I just went out and did some testing with my iPhone XS, running iOS 14.0.1 and didn’t have any problems with Step 1 from your original post. I have encountered Step 2 sometimes, but that seems unrelated to the camera. Here’s a short screen recording of me using the camera: https://photos.app.goo.gl/ytZPyDvbTknfqeTb7

If you want to make a screen recording and share it here or email it to help@inaturalist.org, that might be helpful. Here are instructions: https://support.apple.com/en-us/HT207935

How much space on your phone is iNaturalist using?

Did you mean to reply to me? I am not the OP.

In my case, I didn’t really consider it an iNat issue; so much as an iOS quirk. Restarting the phone usually helps for me. FWIW, iPhone 11 PM, iOS 13.6.1, iNat 2.8.7.

Today I updated to the latest operating system for my iPhone X. I also deleted the iNat app and downloaded a fresh one from the app store, thus clearing my cache.

But when I try to log in, the app tells me I have the wrong name or password.

And each time that happens I try to make a new password, but I am told that the current password token is no good any more.

So I can’t use the app at all right now. But the website works great and I am still signed in there. Is that the problem? Should I log out of the website?

Just now I tried that, and made a new password and could get back into the website OK but still can’t get into the app

What do you think I need to do now?

This is urgent because I have a shell I want to photograph that I brought home yesterday, and plus I need to keep my streak alive.

This has came up yesterday from a user, but I couldn’t replicate it - I was able to make a new password via the app just fine.

Unfortunately I think what I’d need is a painfully detailed step by step walkthrough of what you did, including screen shots of error messages. Perhaps I’m doing something that you and the other user are not doing.

I can’t tell you up to now what I have done and seen, but I can tell you what I do now, and what I see.

A fe minues ago I could not even get into the website OK because it would not accept my password or a new one. But just now I could get into the website OK – I tried to log in and it took me to my page and said “You are already signed in”.

As for the app, I am currently on the re-set password page and the error message says:
…

There were problems with the following fields:

  • Reset password token is invalid.

…

On the app I get that error message every single time I try to create a new password. I can’t log onto the app with any password that I try to create.

Can you please post screenshots? Screenshots often provide a lot of clues that descriptions simply can’t cover.

So, using version 3.0.4 on my iPhone XS running iOS 14.0.1:

  1. I tap on Forgot Password on the log in screen.
  2. I go to this page and enter my email address, then tap on Send me reset password instructions.

  1. In the email I receive, I tap on the the link and get taken to this page, where I enter the new password twice, then tap on Change Your Password.

  1. I’m logged in to the website.
  2. I open up the app and log in using my username and new password. I got one error message saying “Incorrect username or password” then I tried again and was able to log in.

Thanks! Somehow magically it listened to you, Tony, and now everything is working again!!!

Does that mean the camera is working OK as well?

Yes I think so. Let me take it out in the backyard and give it a whirl.

Yes, it seems all to be fine now! Thanks. Maybe updating the operating system helped…