Can you please post screenshots? Screenshots often provide a lot of clues that descriptions simply can’t cover.
So, using version 3.0.4 on my iPhone XS running iOS 14.0.1:
- I tap on Forgot Password on the log in screen.
- I go to this page and enter my email address, then tap on Send me reset password instructions.
- In the email I receive, I tap on the the link and get taken to this page, where I enter the new password twice, then tap on Change Your Password.
- I’m logged in to the website.
- I open up the app and log in using my username and new password. I got one error message saying “Incorrect username or password” then I tried again and was able to log in.

