Can't upload photos from my phone camera

Bug Reports
1

Platform (Android, iOS, Website): Android, Huawei Mate 20

App version number, if a mobile app issue (shown under Settings or About): 1.26.9

Browser, if a website issue (Firefox, Chrome, etc) : Chrome

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): When trying to upload a new observation, I no longer have access to my photos taken on the phone camera like I used to. See screenshot. This was working fine for me until yesterday

Step 1: Click on + to start new observation

Step 2: Click on choose image

Step 3:.

Screenshot_20220409_153041_com.android.documentsui
Screenshot_20220409_153041_com.android.documentsui1080×2244 91.9 KB

3

I now only add observations via the share button from the image gallery.

I notice you are using a browser instead of the app though. Perhaps try the app? I just tried to add an observation your way using the app and it did not get stuck.

4

The next time this happens, can you please send us log files from the Android app? To send log files, go to the About tab in the app and tap three times on the version number. You will then have the option to email the log files to us.