Donate does not work

Bug Reports
1

I am using Google Chrome to reach the website and get the error message below when I try to donate. Clearing the cache does not work.

image

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2

Hi @cathyp, which page are you starting from, and where exactly are you clicking? There is a message that people see on the homepage when they are logged out, and a different one if you’re logged in (on https://www.inaturalist.org/home).

Edited to add: there’s also a donate button in the footer, in case you’re trying that.

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3

All of the options to access Donate work for me in Google Chrome Windows. Did you reboot your computer and try again?

4

Do you have the Duck Duck Go extension installed in Chrome? Someone yesterday couldn’t load the Donations page due to that extension.

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5

@cathyp are you still unable to load the Donations page?

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6

I use as Browser Firefox 91.4.1esr (64 bit) over Linux Debian 11 OS
The page https://inaturalist.org/donate doesn’t run.

7

Have you tried turning off any extensions? I don’t have a Liniux machine but it loads fine for me with the latest version of FF for Mac.

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9

@gambel I moved your post to this existing bug report. As you can see you’re not alone here, but no one at iNaturalist is able to replicate this issue on our end. Do you have any extensions installed in Chrome? If so, can you please turn them off and see if that works? Are you able to load the page in any other browsers?

Also, thank you to everyone who’s donating (or trying to donate) to iNat, we really appreciate it!

11

OK, since others encountering this problem haven’t responded I’m going to close the topic.

If it’s Duck Duck Go or something similar that’s causing this, it’s likely because we do track which donate buttons lead to donations, and that’s why the Donate button on the footer at iNaturalist.org is “https://www.inaturalist.org/donate?utm_campaign=default&utm_content=footer-button&utm_medium=web” So we’ll know the donor got to the donate page by clicking the button in the footer. You’ll see similar things on most other sites with a donate button.

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13

Here’s a potential change to fix this issue. https://github.com/inaturalist/inaturalist/issues/3496

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