Has anyone entered a legitimate email address into the password reset field and never received an email?

Not me, but I once saw similar behaviour on another site. People were using autocomplete to fill in the email field, but it was appending a space to the end of it. They couldn’t see it, obviously, but the site took that character as part of the address, and so couldn’t match it to the actual address and took it as an invalid email. Could it be the same thing?