Can't recover my password

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Android, Website, iOS

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Edge, Chrome

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Forgot my password

Step 2: Try to reset by “Forgot password?” option

Step 3: Send instructions to my email account

Step 4: Nothing happened, didn’t receive any mail

Step 5: Try again so many times since february, no instructions, no mail to reset my password

Step 6: I think I’ve lost my account :(

Step 7: Saw my account to know what I’ve lost: (

Are you sure you used that particular email adress when joining?
If yes, it’s better to write directly to

1 Like

The obvious question is, did the emails go in your spam folder?

But yes, I can only second emailing

I had to email them when the iNat spam filter suspended my account and they got back to me in a few days.

There could be a few causes here, but please do email us at and let us know via email exactly which email address you’re submitting.