Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website): iOS 14.4
App version number, if a mobile app issue (shown under Settings or About): 3.1.1, build 626
Browser, if a website issue (Firefox, Chrome, etc) : NA
URLs (aka web addresses) of any relevant observations or pages: NA
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Step 1: Enter my correct username or email and password on App
Step 2: Receive message
Step 3: Go to website and change my password
Step 4: Enter my username or email and password on App
Step 5: Receive message
Step 6: Go to website and change my password
Step 7: Enter my username or email and password on App
Step 8: Receive message
Step 9: Go to website and change my password
Step 10: Get frustrated