Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. Platform: Android App version number, if a mobile app issue (shown under Settings …

if you haven’t already, you should probably generate log files from your app and send them to help@inaturalist.org

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can. Platform (Android, iOS, Website): Android App version number, if a mobile app issu…

[image] cf125: the app starts Uploading observations which I have stored on my phone but which I have deliberately not uploaded (because it is a poor photo, or a duplicate). i don’t totally understand your issue. you can toggle off the setting to automatically sync your observations, but at t…

The setting for automatic uploads has definitley been switched Off for over a year, since soon after I started using Inaturalist. It was definitely Off on 14 May and 18 September. So I do still think that this is a bug. Maybe when unstable conditions occur, the setting for Automatic uploads gets cor…

[image] cf125: This only happens when Inaturalist has been hanging, after which I have to Close it and Restart it. okay. so your report is basically the same as: https://forum.inaturalist.org/t/incorrect-sync-after-app-crash/44651 , right?

It is not just “basically” the same, but rather it is “precisely” the same (including the “embarrassingly incomplete observations” and the need to be quick on the buttons).

Since this is the same bug. I’m consolidating here. It will definitely help to have log files from the app to pin this down. To send log files, go to the Settings tab in the app and tap three times on the version number. You will then have the option to email the log files to us. (I think this is st…

I have prepared the log file email. After deleting all the log files except for the ones which have 18 Sept in the file name, I have 70 files to attach, and some of these files exceed 4 mb. I am not sure that trying to email the log files is the right way to get the data to you.

you could load the files to some sort of cloud share (ex. Google Drive, Microsoft OneDrive, Apple iCloud, Dropbox, etc.) and then e-mail iNat staff a link that will give them rights to view those files.

Yes, this sounds like a good plan, the address is [image] pisum: help@inaturalist.org

Incorrect sync after app crash

Bug Reports

tiwane September 9, 2024, 10:13pm 18

Are you able to send log files, maybe via Google Drive?

Topic		Replies	Views
Observations fail to sync Bug Reports android-app	6	791	January 3, 2021
Application automatically closing and not synchronizing observations Bug Reports android-app	12	374	September 6, 2023
App appears to upload observations rapidly but doesn't actually upload anything Bug Reports android-app	8	275	August 8, 2023
App tells me already-synced observations are not synced Bug Reports android-app	5	606	November 8, 2021
Observations won't sync Bug Reports android-app	9	1775	September 25, 2021

Incorrect sync after app crash

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