Individual observations not loading

Bug Reports
1

Today I have been trouble accessing my individual observations. I can still upload, however when I get a notification that someone has left a comment or ID, I can’t click into the observation. I use Safari. The URL changes in browser and then it just loads and loads and loads continuously. I tried logging in on Chrome browser and it works fine. If I try to view anyone else’s observations, same thing, it just loads and loads and never lands on the page.

Is this a common bug for Safari, does it resolve itself, or do I have to keep using Chrome for iNat only now?

Any suggestions would be appreciated.

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2

I’ve noticed other people have issues with observations page not loading. For me the observation page loads, but when I click to go to the individual page (to reply to comments, add ID, etc) these pages just have infinite scroll and never load

3

I’m also currently having this problem. Hopefully there will be a fix soon

4

Ah ok, I hope it’s a general bug going through the system to be resolved…

5

Are you all using Safari? If so, which version?

6

I am on safari yes, specifically 16.3. It isn’t working when i use chrome either, but the mobile app is fine

7

I’m having the same issue on Safari v 15.6.

8

Safari 15.6.1 I have the same problem with observations not loading for several days now. Thanks for tackling this!

9

Safari 16.2, same problem. Seems OK on Chrome though.

10

Can someone who’s experiencing this please open up your browser’s console, load the page, and take a screenshot that includes the console in it?

Unfortunatey opening the console is a multi-step process in Safari: you have to first go to Settings and turn on the Develop menu. Then when you try to load the iNat page and get the spinner, go to the Develop menu and select Show Javascript Console. Then please take a screenshot. It should look somehting like this:

image
image1920×1046 196 KB

12

I have been having a similar (maybe the same?) problem for the past couple days, on Safari on iPhone only. Chrome and Safari on laptop work just fine. The dashboard page as well as explore and identify work fine but then I cannot click to individual observations, it just infinitely loads. Tried clearing history and cookies and nothing.

14

Thanks! It definitely does seem to be affecting Safari 16 and older, judging from posts here and via our support email account. We’re looking into it.

15

One more thing: are you able to click on that red line to expand it and share a screenshot of the expanded view?

17

Yes, you can remove both.

18

We released a fix for this. Can people affected by it please try again and let us know if the observation pages are loading now? I don’t have an older version of Safari to test with.

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19

It is working now, thanks! It does seem a bit slower than before though (around a second or two before loading)

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20

OK, thanks! If that continues to be consistent let us know.

21

Thank you!! The observations are loading properly for me now. No obvious problem with lag or slowness.

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22

Working as normal for me too. Thanks for the fix!

1 Like