iOS app has been frozen on "Updating database" for the past 24+ hours

Same here. Same version and build. Same behavior, many crashes. On iPadOS 14.0.1 and iOS 14.0.1.

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@sullivanribbit @jbecky I moved your comments to this thread, which I think addresses the specific issue you’re experiencing.

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My iPhone says iNat app uses 2.12 GB. Seems like a lot … it’s the 2nd-most storage-hungry app on my phone.

iPhone 7, iOS 13.7.

Yeah, there are some inefficiencies with how we don’t always clean up image storage that I plan to fix, but right now I’m mainly concerned with stability and getting users migrated to the new database successfully. Sorry that it took too long but I’m glad that it updated for you.

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@alex, at the bottom of the Settings screen, where it shows a very large number with no units (bytes?) for “Un-Uploaded Photos” and a file count: what does this mean? “Un-Uploaded Photos” sounds to me like photos that have been taken on the phone with the iNaturalist app but not yet uploaded to the iNaturalist server, but I have zero photos meeting that definition, and apparently “1,163 files” worth of “Un-Uploaded Photos”.

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So is the best course of action to delete and re-install the app? Mine has been hung up for 48 hours. It never finishes updating the database and eventually crashes.

I have version 3.0.1 on an iPhone 6 running ios 12.4.6. The app is only using 66mb.

Update: I deleted and re-installed the app and it’s working again.

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I had to delete and reload the app. I thought it had updated okay but the ability to use the app to add new records wasn’t working and kept bouncing me out. I think the reloaded app is functional.

My phone says the reloaded app is using only ~34 MB.

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I updated to 3.0.2. It’s better but still crashes. I was able to create observations using the app and can usually refresh and view but not always. That’s better than before, when it crashed about 80% of the time just scrolling through my list.

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mine’s still hanging. I was out of it sick Thursday/Friday, but I’m fairly sure it worked the last time I tried to log in on Thursday. Hasn’t worked since. iOS14 on an original SE

Release 3.0.3 is just finishing beta testing today and hopefully will be approved by apple and ready to go tomorrow or Monday. Based on our internal testing it drastically speeds up this migration process and doesn’t get stuck or hang during the migration. I’ll post here once it’s generally available.

Thanks for your patience everyone. I know this transition is irritating but I know that once we get past it the iOS app experience will get a lot better.

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I uninstalled/reinstalled and that fixed.

I’m actually strongly looking at an android phone next (I like my headphone jack dangit). How’s the app working on that OS?

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Our Android app is ahead of our iOS app by a number of features, mostly due to the fact that I as the iOS developer split my time, also doing our computer vision work.

My plan is that after getting past this database migration, I’ll be able to take advantage of a bunch of new swift libraries. Over the next year or so, iOS should be able to catch up to where Android is.

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Thanks for helping me figure out what to do. Will delete and reload, cause three days is too long to wait for the database to update!

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Just want to say that we’re lucky to have Alex doing incredibly complicated work on computer vision as well as working on the iOS app, the underlying code of which had to be rewritten piece by piece while still being functional.

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Release 3.0.3 has been approved by Apple and is being released today, in case anyone is still waiting on slow migrations. Once Apple approves a release it can take a few hours to show up in the App Store.

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I was a professional software developer for many years and am intimately familiar with the inevitable series of small clean-up releases that follow a major release. I’m extremely grateful for the iNaturalist app and website and am completely confident that these glitches will be worked out quickly. Go @alex!

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Also had this problem, which resolved with a new update.

But I am still having problems with the Projects not loading: moving to the projects tab results in a delay, then a page of projects loads, then the app freezes and after a few seconds closes - alternatively the app just closes without displaying any projects.

I cannot see projects or add them to an observation.

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I don’t have any problem with adding observations to projects, but you admin and/or hae joined about twice as many projects as I have.

If possible, can you screen record this process and email the video to help@inat or link it here? I would be good to see exactly what this looks like.

Also, which device do you have and how much space is iNaturalist using on it?

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So it looks like the app on my iPhone 7 automatically updated to 3.0.3, build 604 without me doing anything. App size = 32.2 MB. Documents & Data = 50.1 MB. All looks good, no issues.

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Thanks, Alex. I was hoping the issue might resolve itself, but my app is still frozen on “updating database.” I emailed you (from anne.sarah.bekker)