iPad doesn't retrieve photo metadata using website

Platform (Android, iOS, Website): IOS

App version number, if a mobile app issue (shown under Settings or About): I don’t know. There is no version info listing in the iNat app’s Settings. But the app version works.

Browser, if a website issue (Firefox, Chrome, etc) : Chrome and Safari

URLs (aka web addresses) of any relevant observations or pages: N/A

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Not working:

Working:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.): When using Chrome or Safari to create observations on my iPad, the photos I select from the Photos app do not get their metadata loaded. If I use the same photos in the app, they do load. This has been happening for at least a couple of months, although I don’t specifically remember using the iPad this way before. Maybe it never worked… I normally upload observations on my Mac laptop, where I’ve never had this problem, but recently started using the iPad when I travel.

Step 1: On Safari or Chrome apps on the iPad, log in to the iNaturalist website.

Step 2: Upload an observation and select photo(s) from the Photos app. I have the same problem with photos taken with my iPhone or my Sony camera.

The Date. 9/14/22

I’ve just checked the photo from the observation in the screenshot, and it doesn’t seem to contain almost any metadata (except the resolution and some other related stuff), so it actually shouldn’t work even in the app :thinking:

The website isn’t really designed to work well on mobile devices, and that includes iPads. So there are issues with using the website on a mobile device’s browser. The app is designed for uploading observations from a mobile device, so I’d recommend using that to make observations with photos on your iPad.

If the observation was made via the iOS app, it won’t really have any metadata on its page.

Perhaps I don’t mean metadata. I just mean the date and location of the photo, which is in the photo.

That’s what I’m doing for a few select observations when I’m on a trip. But I strongly prefer the interface in the web site, so I wait until I get home to my laptop to do the bulk of my uploads. I usually have to do some of the observations multiple times because I accidentally touch outside the boundaries of the new observation window or scroll the wrong way when selecting photos. Both of those mistakes terminate the creation of the observation, so I have to start over. I am a real klutz on a mobile device. Thanks for the speedy response.