“Loading metadata” taking 4-6 minutes for one picture (size 3.8 MB)

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : Edge and also Firefox on Windows 10

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Select “Upload” button

Step 2: Drag & drop JPG file (apparently any jpg file)

Step 3: Wait - around 5 or 6 minutes later “Loading metadata” disappears.

Additional Notes:
A. I have not been very active this year until April. I do not remember having this issue when I loaded a few pictures in March 2024.
B. As another test, if after about a minute (while it still shows “Loading metadata”) I keyed in the name of the plant and clicked on “Submit 1 observation”. The resulting screen says “Uploading photo…” and “Keep editing”.
a. If I select “Keep editing” I go back to the picture screen.
b. If I leave it at “Uploading photo” I wait another 3 minutes or so and then it goes to “Saving observation” and then to displaying my observations.
C. The picture was taken on a Canon camera which has no GPS capability. The picture location data was then updated using GeoSetter software and GPS tracking data from the GPS Logger app.

1 Like

Are you dragging and dropping straight from your camera? I found the same issue with the Canon I use and it disappeared when I first moved the photos to my computer then uploaded them.

I have the same problems since about one month with:

No - I am:

  1. moving (cut & paste) them from my camera to a folder.
  2. running GPS Setter against them to get location data
  3. copying them to another working folder.
  4. loading from the working folder.

I know - lots of pieces!

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Good news! The problem does appear to be on my end. My 2019 computer came with Intel Killer Intelligence Center. If I turn off the prioritization engine my “loading metadata” goes from 4.8 minutes to 4.8 ms. I’m not sure why it was back on, but this is great. So sorry for taking others’ time.


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