Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.
Platform (Android, iOS, Website): Website
App version number, if a mobile app issue (shown under Settings or About):
Browser, if a website issue (Firefox, Chrome, etc) : Edge and also Firefox on Windows 10
URLs (aka web addresses) of any relevant observations or pages:
Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):
Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):
Step 1: Select “Upload” button
Step 2: Drag & drop JPG file (apparently any jpg file)
Step 3: Wait - around 5 or 6 minutes later “Loading metadata” disappears.
Additional Notes:
A. I have not been very active this year until April. I do not remember having this issue when I loaded a few pictures in March 2024.
B. As another test, if after about a minute (while it still shows “Loading metadata”) I keyed in the name of the plant and clicked on “Submit 1 observation”. The resulting screen says “Uploading photo…” and “Keep editing”.
a. If I select “Keep editing” I go back to the picture screen.
b. If I leave it at “Uploading photo” I wait another 3 minutes or so and then it goes to “Saving observation” and then to displaying my observations.
C. The picture was taken on a Canon camera which has no GPS capability. The picture location data was then updated using GeoSetter software and GPS tracking data from the GPS Logger app.