Stuck at "Loading metadata"

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): Website

App version number, if a mobile app issue (shown under Settings): n/a

Browser, if a website issue (Firefox, Chrome, etc) : Chrone

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices:

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Files are selected to upload

Step 2: Gets stuck at “loading metadata”, if trying to upload anyway, gets stuck at “Uploading 1 of ___”

Welcome to the Forum, and thanks for your report!

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you probably will need to provide more information if you want anyone to properly address this. a screenshot of the issue would be helpful. a more detailed description might also help. (how many observations are you trying to load at one time? if more than one, are none of them loading? or are they loading slowly? or are you getting “stuck” at a particular observation/photo?)


Thanks @pisum. @andrewmorgill that information would be really helpful, and if you can send a few of the photos you are trying to upload to, we could see if there’s anything about them that might be causing an issue.

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