Thumbnails in identify taking a long time to open to observation

[bouteloua]

@smschnerremd, I’m merging your other topic here. Feel free to reach out to a forum moderator if a topic ever needs to be reopened.

@Smschnerremd

After 50 minutes of effort, with the help of another marginally more computer literate person, I was able to record a screen video of the problem. When I tried to upload it here I got the message ‘’Sorry, the file you are trying to upload is not authorized’’. It then listed authorized files of which jpeg is one. My photo library says the video is jpeg.