Thumbnails in identify again taking a long time to open

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): website

App version number, if a mobile app issue (shown under Settings or About):

Browser, if a website issue (Firefox, Chrome, etc) : safari

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: 50 minutes of effort, with the help of another marginally more computer literate person, I was able to record a screen video of the problem. When I tried to upload it here I got the message ‘’Sorry, the file you are trying to upload is not authorized’’. It then listed authorized files of which jpeg is one. My photo library says the video is jpeg.

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Please see my previous post of same problem earlier this week

Step 2:

Step 3:

Video can’t be jpeg, it’s a format for images.

1 Like

Merging this to your other topic: