I was frustrated with receiving unwanted emails through iNaturalist, of the sort “New updates (date)…” and I used the unsubscribe link in the email, which turned them off.
Unfortunately, the link to configure email notifications in my profile / account settings:
Does not show this option anywhere. This seems a major oversight, because it was the first place I went to try to turn off these notifications.
Also, I have my email client configured to display emails in a text-only format, which I do for privacy, security, and spam reduction purposes. The unsubscribe link is presented in such a way that it is not isolated or separated, and thus neither easy to click nor to copy-and-paste, instead being enclosed in “<” “>” characters. It is also EXTRAORDINARILY long. Like it takes up a whopping 6 lines of text. This looks really ugly and is annoying to copy and paste.
The email also links to the following link:
With the caption “Update subscription preferences” but this is misleading and leads to poor user experience, because it doesn’t take you directly to the page where you can update preferences, instead you need to click another button (“Notifications”) and because it doesn’t say email, it isn’t immediately clear which one to click.
I think this situation could be improved in multiple ways:
(1) Make the unsubscribe link shorter
(2) Make the unsubscribe link appear in isolation and be clearly visible in a text-only email format
(3) Make the email link directly to the single URL that configures email preferences without forcing the user to then figure out where to click and click a second link on that page
(4) Make the email preferences page show toggles for ALL the email types.
I am reporting this as a “bug” and not a feature request because unwanted emails are an imposition and because we, the subscribers, hold power over you in that we can at any time choose to report emails as spam. I have chosen not to do this, because I want to support iNaturalist, but I find that the difficulty of unsubscribing from emails is a major imposition and a violation of basic trust as a user.
It’s always important to err on the side of respecting the user’s privacy and making it as easy as possible to unsubscribe.