Whale Fail Error when trying to join a project

Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): All

App version number, if a mobile app issue (shown under Settings or About): N/A

Browser, if a website issue (Firefox, Chrome, etc) : Any

URLs (aka web addresses) of any relevant observations or pages: N/A

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem :

Step 1: I created a class project (collection). Six of my students are unable to join the project and keep getting the whale fail screen. I was able to add them as users but they can join. Even though the box for only members is unchecked, I can’t see their observations listed in the project. They tried various devices and Internet connections from school and home. Nothing is working.

which project?
which students?

which observations?

1 Like