Hello, I used to use the Seek ID from photos in the gallery of my Android phone and it does not work anymore, Seek disconnects as soon as I choose a photo. The ID only works in direct photo shooting. Has anyone ever encountered this problem?

Hi @rebenice , welcome to the forum! Sorry to hear that you’re running into issues with Seek. Can you share a little what you mean by Seek disconnects as you choose a photo? As well, the version of Seek you are using and the type of phone and operating system version can sometimes be helpful. I tri…

Thank you for your reply. I used Seek with my Huawei Android more than 200 times from my camera roll, and it had always worked. I can not do it since yesterday and I do not understand why. The Seek version is 2.3.8. As soon as I choose the photo, Seek disappears from the screen. If I try the ID f…

Are you still having this issue? I think the Seek app has been updated several times since you made your report.

Cannot select photo from phone gallery in Seek (Android)

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Cannot select photo from phone gallery in Seek (Android)

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