Can't save photo

Bug Reports
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Please fill out the following sections to the best of your ability, it will help us investigate bugs if we have this information at the outset. Screenshots are especially helpful, so please provide those if you can.

Platform (Android, iOS, Website): iPhone 15 Pro

App version number, if a mobile app issue (shown under Settings or About): VERSION 2.16.2 (358)

Browser, if a website issue (Firefox, Chrome, etc) :

URLs (aka web addresses) of any relevant observations or pages:

Screenshots of what you are seeing (instructions for taking a screenshot on computers and mobile devices: https://www.take-a-screenshot.org/):

Description of problem (please provide a set of steps we can use to replicate the issue, and make as many as you need.):

Step 1: Click on the camera icon of the Seek app

Step 2: Take a photo of a plant

Step 3: An error message pops up: Couldn’t save photo. Error: The operation couldn’t be completed. (PHPhotosErrorDomain error 3311.) Photo zide is 6.73MB. This happens all the time. Reinstalling the app didn’t help.

2

Welcome to the forum! Sorry I can’t help. :slightly_frowning_face:

3

What Photo permissions have you granted Seek?

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The same for me. I’m on a iPhone 14, iOS 17.6.1, and using Seek version 2.16.3
I have tried all types of permissions but doesn’t seem to help. So I leave it on “add photos only”
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I can upload photos to iNaturalist but none of the photos are saved on my phone. Also, I can go to my observations and see all the old photos.

5

Now that iNaturalist Next is out, we can spend more time looking into Seek issues. We’ll be discussing this one this week. I’m sorry it’s taken so long.